Troubleshooter
Did you know you can resolve many issues on your own without spending time on a call or a chat? Our troubleshooter includes the top reasons people contact us. If the solutions suggested don't solve your issue, you will still be able to contact us directly.
Choose a category
What do you need help with?
Other
Which issue are you experiencing?
- Bluetooth
- Callers cannot hear me
- Can't connect to a network
- Cannot hear ringtone / low ringtone
- Connection Drops
- Display is flickering, jittery or has lines
- GPS
- Hotspot problems
- My phone gets warm or hot
- My phone power cycles, turns off or resets
- My phone will not charge
- My phone will not hold a charge
- My phone will not turn on
- My screen is frozen
- No data
- Phone is slow/unstable
- Phone won't wake up completely
- Screen is frozen or blank
- Screen won't respond to touch
- The power button is unresponsive
- Using a Bluetooth
- Using a wired headset
- Using a wired headset
- Using Bluetooth
- Using the phone directly
- Using the speakerphone
- Using the speakerphone
Vibrate Issues
Select the problem you see
Applications
Which issue are you experiencing?
Camera Problems
Select the problem you see
Play Store Issues
Select the problem you see
Problem with applications
Select the problem you see
Messaging issues
Select the problem you see
"Android.process.acore" Error Message
Select the problem you see
Calls
Which issue are you experiencing?
Calls are dropping
Select the problem you see
No data signal
Select the problem you see
Unable to make or receive calls
Select the problem you see
Software Updates
Which issue are you experiencing?
Will my phone receive a software upgrade?
Select the problem you see
Unable to update the software
Select the problem you see