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Phone won't hold a charge

Charging system checklist

The way you charge your phone may impact battery performance.

For optimal battery performance we recommend the following:

Restart the device every 48 hours - Powering the device completely off and then on again will reboot the device, and will turn off any apps that could be inadvertently running in the background and draining the battery.

Use the approved charger - We recommend using the charger and the USB cable that shipped with your device.

Limit usage while charging - This will impact the actual amount of charge a phone will receive.


Other things to be aware of:

*  The type of charger used may impact battery performance. Use a wall charger whenever possible. Vehicle Power Adaptors and USB charging via a computer will charge at slower rates.

*  After a software update, you should use the device for 3-5 days to get optimal battery life.

*  You should not recharge your mobile device in temperatures below 0°C (32°F) or above 45°C (113°F).


Optimized charging

Certain devices have an optimized charging option, which reduces stress on your battery and extends its overall life by limiting time spent charging it over 80%.

If your phone has been plugged in for a few days, it limits charging.

  1. Go to Settings > Battery
  2. Touch Optimized charging
  3. Turn Use optimized charging on.
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