Check volume settings

Please check the following:

Increase the device volume by pressing and holding the top volume button, located on the side of the device.

Toggle the phone ringtone and notification sounds between on , silent , and vibration only

Check the ringtone volume through the menu - Settings > Sound > Ring & notification volume

Ensure ringtone is not set to None.

Look for  in your status bar.

If you see it, open quick settings and touch  to turn Do Not Disturb off. Your phone will ring for incoming calls.

Note: Certain devices have a Flip for DND feature. Check Moto > Moto Actions > Flip for DND

If your phone is connected with a Bluetooth device, all audio is routed to the Bluetooth device.

If you're using a ringtone that you installed, try using a ringtone that came with the phone.