Software issues might express themselves as an app that behaves badly, a sluggish phone, a phone that won't turn on or a phone that randomly shuts down. To help understand if it's a software issue, try our troubleshooting guide or our Software Fix tool.

This includes buttons not working, broken charging jacks, or a battery that drains too quickly. Again, it's worth troubleshooting first to be sure it's really a hardware issue.

We list these separately because they are not covered within the standard warranty (but they are covered under our MotoCare Accidental Damage Plan). Physical damage includes broken screens and broken housing. Liquid damage can cause major malfunction and the sensors inside the phone will let the technicians know if this happened.

If your device is within the one year standard warranty period, most repairs will not cost anything. See below for exceptions. (Note: You can check your warranty status by visiting My Products and adding your device)

Physical or Liquid Damage

Broken screens or other physical damage are not covered under our standard warranty, so you will have to pay for the repair separately. In most cases liquid damage will cause a major malfunction. Again liquid damage is not covered under our standard warranty and cannot be repaired.

Please note: Both liquid and physical damage are covered under the MotoCare Accident Protection Plan.

If your device doesn't qualify for the standard warranty (by age or condition) and you do not have a MotoCare plan, the cost will depend on the service program you choose.

Mail-in Costs

As you go through the online submission process, you will see a cost estimate before you submit. In most cases, we do not repair out-of-warranty devices through this option; instead, we send a like-new replacement. Replacement cost varies by model. Note: Liquid damaged devices cannot be replaced.

Carry-in Costs

The out-of-warranty carry-in center will triage your device and then quote the out-of-warranty cost to you based on the issue. With this option, you will receive your original device back. This is usually the less expensive repair option.

Every Motorola smartphone comes with a one year limited warranty. MotoCare plans extend or expand on that coverage.

The Extended Service Plan provides 12 months of coverage against mechanical breakdown with deductibles ranging from $5-$99 depending on your device. Plans are available to purchase while your device is in warranty (up to 12 months).

The Accident Protection Plan gives you the same coverage as the Extended Service Plan, plus additional coverage for liquid and physical damage caused by drops and spills. Deductibles range from $26-$99 depending on your device. As you go through the online repair submission process, you will see the estimated MotoCare repair cost, including deductibles, before you submit.