Repair & service

Tell us what needs fixing

Submit your device and contact details. We'll save your request before attempting the repair-service handoff.

Your device

We'll use the IMEI to identify the exact model and warranty.

Device model

IMEI Enter the 15-digit IMEI shown in Settings or on the device box.

Primary issue

What happened? Do not include passwords or payment details.

Availability and final cost are confirmed after review.

Mail-in repair Prepaid shipping to an authorized repair facility.

Walk-in service center Bring the device to an authorized service center.

Express replacement Replacement service, subject to plan eligibility.

Required for mail-in shipping and return delivery.

Street address

City

State or region

Postal code

We'll send repair updates to these details.

First name

Last name

Phone number