razr 5G

razr 5G

Support resources for razr 5G.

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razr 5G

razr 5G

Support resources for razr 5G.

change product

Categories

FAQs

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About blocking If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries to contact you, your phone declines automatically. You can still call or...

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If you’ve decided to switch from an iPhone to an Android device, you can transfer the following: Account information Profile photo Chats Groups Communities WhatsApp channel updates Chat history Media...

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Having trouble setting up your device, or just want to get to know your device better? Our step-by-step guides can help. Learn more

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The steps to find your phone's model number will vary according to your operating system: Settings > About phone > Device details > Model > Model Number (SKU) Settings >...

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Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by a downloaded app. Use safe mode to start your phone with only the original software and apps. If the issues...

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When you connect your Motorola phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files...

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Record your entire screen or just a single app. You can display screen touches and add audio and video commentary while recording. Record screen Open quick settings and tap . If you're...

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In the unlikely event that your phone becomes unresponsive, try a force reboot. Warning : Don't attempt to remove or replace the battery —doing so may damage the battery and could cause...

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You can use Google Lens with your camera to: Search for information about objects and surroundings: Learn about products, landmarks and buildings, plants and animals, books and...

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Troubleshooting

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Software & Security

Upgrade Schedule
This product is scheduled to continue to receive security updates.
 USB Drivers
Download the USB drivers for your Motorola device.
 Software Fix
Update and repair your Motorola device.
 Security Updates
This product is scheduled to continue to receive security updates.

razr 5G

Upgrade Schedule

The upgrade to Android™ 16 began on February 25, 2026. What's new in Android 16?

How can I update the software on my motorola phone?

Security Updates

Currently receiving regular security updates. Android security patches are included in all new Moto software updates, including Operating System upgrades, Maintenance Releases, and Security Maintenance Releases.

Users can find their Android security patch level in
Settings -> Security & privacy -> System & updates

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razr 5G

razr 5G

Android Enterprise
Recommended

Currently receiving regular security updates.

Device launched on January 2024

Security updates will stop on September 2030

Launched On: Android 16

Next OS: Android 17

*This device will receive at least bi-monthly SMR updates.

Please note: Channels and regions may have different launch dates and support cycle may vary.

Security patch details for all Motorola products

USB Drivers

Motorola Device Manager contains USB drivers and software to connect your phone or tablet to your computer using a USB cable.

System Requirements

Windows

Windows 7® or later

Download (64 bits) Or download (32 bits)

macOS

macOS 10.13 or later

Download

USB drivers can only be downloaded on a computer. Please open this page on a Windows or macOS computer to download the drivers.

Need a Bluetooth Driver for your accessory?

If you are having Bluetooth trouble, updates should be available through Microsoft's Windows Update service. If drivers were not downloaded automatically by Windows Update, use Device Manager to refresh the driver from Windows Update, or contact the device manufacturer.

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Software Fix

Use Software Fix to update and repair your Motorola device.

Download Step-by-step guide
razr 5G

what Software Fix can do

Software Fix Update

A full update of your phone's software may help fix many software issues and avoid a time-consuming repair.

Backup/Restore

Safely backup your data before using the Software Fix feature to update the software on your phone. Your contacts, photos and music can then be safely restored.

FAQ

If you need help getting started, you can also visit our FAQ page to learn more about Software Fix Tool.

Three easy steps

1
Install our PC client

Click on the link below to begin downloading RSA to your desktop. Download

2
Connect your phone

Connect your phone to your computer using a USB cord.

3
Explore the tool

Use Software Fix to reflash your software, test hardware and more.

Warranty & services

Motorola Standard Warranty
Review the standard warranty coverage for your Motorola device.
 Warranty Lookup
Check your device warranty status and available service options.

Repair Options

Repair

Do I need a service or repair?

When your phone isn't working as you expect, it's definitely frustrating. However, not all issues need a service. Phone issues fall into three main categories, and it's worth trying out some troubleshooting first.

Software issues might express themselves as an app that behaves badly, a sluggish phone, a phone that won't turn on or a phone that randomly shuts down. To help understand if it's a software issue, try our troubleshooting guide or our Software Fix tool.

This includes buttons not working, broken charging jacks, or a battery that drains too quickly. Again, it's worth troubleshooting first to be sure it's really a hardware issue.

We list these separately because they are not covered the standard (manufacturers) warranty. Physical damage includes (but is not limited to) broken screens and broken housing. Liquid damage can cause major malfunction and the sensors inside the phone will let the technicians know if this happened.

Software issues might express themselves as an app that behaves badly, a sluggish phone, a phone that won't turn on or a phone that randomly shuts down. To help understand if it's a software issue, try our troubleshooting guide or our Software Fix tool.

This includes buttons not working, broken charging jacks, or a battery that drains too quickly. Again, it's worth troubleshooting first to be sure it's really a hardware issue.

We list these separately because they are not covered the standard (manufacturers) warranty. Physical damage includes (but is not limited to) broken screens and broken housing. Liquid damage can cause major malfunction and the sensors inside the phone will let the technicians know if this happened.

What kind of service do you offer?

Mail In Service

You send your device to us, and we repair your device and send it back. With this program, the sooner you ship your device, the sooner we can ship your repaired device back (usually within 5-7 days after receiving your original device).

Carrier Operator Service

If you purchased your device through your carrier operator, you can take your device back to them for the repair.

How much will it cost?

If your device is within the standard Motorola (manufacturers) warranty period, most repairs will not cost anything. We will even pay for shipping. See the other buttons above for exceptions. You can check your warranty status by visiting My Devices and adding your device. (Note: You may have other statutory rights under Australian consumer laws)

If you have a broken screen or other physical damage, this is not covered under our standard (manufacturers) warranty, and you will most likely have to pay for the repair separately.

In most cases liquid damage will cause a major malfunction. Again liquid damage is not covered under our standard (manufacturers) warranty. Liquid damaged devices cannot be repaired.

If your device doesn't qualify for the standard (manufacturers) warranty (by age or condition), the cost will be determined by the repair center. You will receive a quotation by the repair partner when your device is received and you will also be responsible for a nominal inspection fee as well as shipping costs.

If your device is within the standard Motorola (manufacturers) warranty period, most repairs will not cost anything. We will even pay for shipping. See the other buttons above for exceptions. You can check your warranty status by visiting My Devices and adding your device. (Note: You may have other statutory rights under Australian consumer laws)

If you have a broken screen or other physical damage, this is not covered under our standard (manufacturers) warranty, and you will most likely have to pay for the repair separately.

In most cases liquid damage will cause a major malfunction. Again liquid damage is not covered under our standard (manufacturers) warranty. Liquid damaged devices cannot be repaired.

If your device doesn't qualify for the standard (manufacturers) warranty (by age or condition), the cost will be determined by the repair center. You will receive a quotation by the repair partner when your device is received and you will also be responsible for a nominal inspection fee as well as shipping costs.

How long will the repair take?

Our repair center will ship your repaired device within 5-7 days after receiving and evaluating your original device.

How do I submit a repair?

Contact us and one of our agents will walk you through a triage process and then help to book the repair with our service center. We will send you an email explaining next steps and how to pack your device for shipment. Then our courier partner will pick up the packaged device at your home.

What can I do when I crack my screen?

Cracked or shattered screens are not covered under our standard warranty, so you will need to pay for the repair yourself using the mail in option mentioned before.

Categories

Tutorials

This interactive tutorial will guide you through using the Moto application on your phone. *Features availability varies by model*   XXiframeXX

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You can personalize the external display of your motorola razr by changing the wallpaper, adding or removing panel shortcuts, or adjusting the font. XXiframeXX

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This interactive tutorial will guide you through the steps to force restart your Motorola phone. Click here  for text only steps XXiframeXX

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Categories

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General

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