Software issues might express themselves as an app that behaves badly, a sluggish phone, a phone that won't turn on or a phone that randomly shuts down. To help understand if it's a software issue, try our troubleshooting guide or our Software Fix tool.

This includes buttons not working, broken charging jacks, or a battery that drains too quickly. Again, it's worth troubleshooting first to be sure it's really a hardware issue.

We list these separately because they are not covered the standard (manufacturers) warranty. Physical damage includes (but is not limited to) broken screens and broken housing. Liquid damage can cause major malfunction and the sensors inside the phone will let the technicians know if this happened.

If your device is within the standard Motorola (manufacturers) warranty period, most repairs will not cost anything. We will even pay for shipping. See the other buttons above for exceptions. You can check your warranty status by visiting My Devices and adding your device. (Note: You may have other statutory rights under Australian consumer laws)

If you have a broken screen or other physical damage, this is not covered under our standard (manufacturers) warranty, and you will most likely have to pay for the repair separately.

In most cases liquid damage will cause a major malfunction. Again liquid damage is not covered under our standard (manufacturers) warranty. Liquid damaged devices cannot be repaired.

If your device doesn't qualify for the standard (manufacturers) warranty (by age or condition), the cost will be determined by the repair center. You will receive a quotation by the repair partner when your device is received and you will also be responsible for a nominal inspection fee as well as shipping costs.