Forgot my passcode or pattern lock
If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock.
Fortunately, most of your content should be restored when you re-enter your Gmail information during the device set up.
Step 1
Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Select a link below for a step-by-step tutorial:
Step 2
Perform an external reset of your phone.
Click here for a detailed tutorial:
- Charge your battery 30% or more.
- Turn off the phone.
- Press and hold the Volume Down button and the Power button at the same time until the phone turns on.
- Press the Volume Down button until you see Recovery mode.
- Press the Power button to restart in Recovery mode.
- If you see an Android robot with a red exclamation mark or "no command", press & hold the Power button and, while holding it down, press & release the Volume up button.
- Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
- Use Volume buttons to scroll to Factory data reset, then press the Power button to select it.
Allow several seconds for the reset to complete.
- Use Volume buttons to scroll to Reboot system now, then press the Power button to select it.
Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press & hold the Power button until the screen turns dark, then release it to power up normally.
- After phone reboot, on the "Verify your account" screen, enter the Google account
(email or phone) that was previously synced on this device.
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