Reset the network settings on my phone
If you're having problems with Wi-Fi, Bluetooth, cellular data, or hotspot connections you can try resetting all network settings.
When to use this reset
- Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone.
- Cellular/mobile data: No signal and
in the status bar. You can't make/receive calls, or calls frequently drop. - Bluetooth doesn't work or disconnects automatically.
- VPN doesn't work as expected.
What gets deleted/removed when you reset
- All Wi-Fi devices and passwords set up on your phone
- All cellular/mobile settings, like preferred cellular network
- All paired Bluetooth devices set to connect with your phone, like ear buds, car audio, speakers
- All VPN configurations set up on your phone
You cannot choose individual connections to reset; they will all reset.
To reset:
- Go to Settings > System > (Advanced) > Reset options
- To reset your network connection, tap Reset Mobile Network Settings.
- To reset other connections, tap Reset Bluetooth & Wi-Fi.
- Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your Internet connection again.
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